Delivery of your order
Your order will be shipped within 4 business days after payment. We ship from Ukraine and use Ukrainian Post as a carrier; it will deliver your order to your country and then transfer the package to your local postal carrier. For example, if you are from the USA, your order will be delivered by USPS, by Royal Mail for the UK residents and by Poczta Polska for those residing in Poland and etc.
Delivery usually takes about 2-4 weeks. If your order has not been delivered within 6 weeks after shipment (for example, if it was lost in transit), we will either refund your money or resend it free of charge.
All parcels are sent as gift parcels, declared as addition to the customs declaration, for an amount of <22 USD and shipped in secure packaging. All these measures are taken to ensure that you receive your order without any customs clearance and import taxes.
If you live in an EU country with strict customs regulations (including Italy, Germany, Belgium and Scandinavian countries), your order will be shipped from Ukraine to our intermediary office in Europe and then delivered to you from there.
Please remember that your order might be delivered to your home or you might need to pick it up at your local post office. It depends on situation, your local postal service and your location. You can always check the tracking number to see if your order is pending at the post office.